At Hostbas, we are dedicated to providing you with reliable services. Our refund policy is designed to be clear and fair under the following conditions:
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Eligibility for Refunds:
- Refund requests must be made within 48 hours of the purchase date.
- Refunds may also be granted if there are unresolved technical issues with the service.
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How to Request a Refund:
- To request a refund, please contact us through our live chat support, available on our website. Provide your order number and a detailed explanation of the issue. For technical problems, include any relevant documentation such as screenshots or error logs.
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Processing Refunds:
- Our support team will review your refund request based on the information provided. If your refund is approved, it will be processed back to the original method of payment within 5-7 business days.
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Non-refundable Services:
- Certain services, including domain name registrations and customized solutions, are non-refundable. These exceptions will be clearly marked at the time of purchase.
For any questions or further assistance, please do not hesitate to contact us via our live chat support. We are here to help ensure your satisfaction.
