How to Recover a Broken WordPress Website Using HostBas Advanced Panel

A malfunctioning WordPress website can harm your online reputation and cost you valuable traffic. Whether your site displays a blank page, strange errors, or redirects to suspicious links, HostBas is here to help. In this guide, we’ll explain the most common causes of a broken WordPress website and how to fix them using our Advanced Panel, powered by Webuzo.

IMPORTANT:
Always create a backup of your website before making any changes. If you installed WordPress using the One-Click Installer within the Advanced Panel from HostBas, follow this Backup Guide for safe backup instructions. If you encounter issues, our 24/7 technical support is ready to assist.

Common Signs Your WordPress Website is Broken

• Blank page (White screen of death)

• 500 Internal Server Error

• Message: "This site is experiencing technical difficulties"

• Redirects to unknown or malicious websites

Main Causes:

✔️ Missing or corrupted WordPress system files
✔️ Infected themes or plugins
✔️ Database errors or injected links
✔️ Hacked files or malware infection

Step 1: Check the error_log File

Locate the error_log file via your Advanced Panel > File Manager:

• For the main domain: inside public_html

• For subdomains or addon domains: check their specific root folder

Right-click the file and select View, looking for messages like:

If files are missing, proceed to the next step.

Step 2: Enable PHP Error Display (Temporary)

Spot errors directly on your site by enabling error display:

1. Access Advanced Panel > PHP Settings > Options

2. Enable display_errors

⚠️ For security reasons, always disable this option after fixing the issue.

Step 3: Replace Missing or Corrupted WordPress Files

Quick Fix with HostBas Advanced Panel:

1. Log in to Advanced Panel > One-Click Installer > WordPress > Install

2. Select the same domain and install WordPress in a temporary subfolder (e.g., fix)

3. Copy missing files (e.g., wp-settings.php) from the new installation to your main site folder

4. Make sure both installations are the same version to avoid compatibility issues

Step 4: Fix Theme or Plugin Problems

• Review error logs for theme/plugin-related issues

• Reinstall the affected plugin or theme from official sources

• Scan your website for malware using reliable security plugins

Step 5: Stop Malicious Redirects

If your site redirects to unwanted pages:

1. Check your database via Advanced Panel > phpMyAdmin

2. Correct the siteurl and home fields in the wp_options table

3. Replace .htaccess with the default WordPress rules

4. Disable all plugins temporarily, then reactivate one by one

Final Tip:
Stay protected by:

✅ Regularly updating WordPress, themes, and plugins
✅ Running malware scans via your Advanced Panel
✅ Using verified sources for themes and plugins

Need help? Visit hostbas.com/support or contact our support team anytime.