Updated 4 November 2026
These policies apply to hostbas.com, its client area and its digital-product catalog at hostbas.com/code. “Hostbas”, “we” and “us” refer to Host Bas LLC, the supplier of the products and services you purchase.
Your mandatory rights take priority. The commercial policy below is additional to rights you may have under consumer law and payment-provider rules. It does not make every purchase non-refundable after 48 hours.
1. Our commercial refund process
For a request under our commercial policy, contact us within 48 hours of purchase with the order or invoice number and a description of the problem. Provide relevant error messages, screenshots and environment details so we can investigate. We may offer a prompt repair, replacement or working delivery first, where that is an appropriate remedy.
Qualifying problems include a material mismatch with the product description, a product that does not function in its stated supported environment, an inaccessible or corrupted delivery, or an included license key that is missing or invalid. For hosting, report a reproducible problem that prevents basic use and let us investigate. If we cannot supply an appropriate remedy, we will assess the refund request in accordance with this policy and applicable law.
2. Statutory cancellation and faulty products
Where an applicable consumer law or Whop’s Buyer Terms gives you a withdrawal period, that right applies even if our commercial 48-hour window has ended. For consumers covered by the EU, EEA or UK withdrawal provisions, the usual period described in Whop’s Buyer Terms is 14 days.
A digital-content withdrawal right is lost only where the required conditions are met, including an express request for immediate supply and acknowledgement of the loss of that right. Opening a page, accepting general terms or downloading a file alone is not treated by us as that acknowledgement. Rights concerning defective, misdescribed or undelivered products remain applicable.
3. Cases outside the commercial offer
A change of mind, an unsupported environment or a conflict outside the product’s stated supported setup may fall outside the commercial refund offer. Domain registration or renewal, work already performed to a customer’s specifications, and items identified as non-refundable are assessed according to the applicable order and law. None of these descriptions removes a mandatory refund, cancellation or other legal remedy.
4. Requesting and receiving a refund
Open a support ticket or email support@hostbas.com. Explain what happened and include the purchase reference. Do not send a full card number or password. We will review the purchase and tell you the proposed resolution.
Approved refunds are normally returned to the original payment method. The time for the credit to appear depends on the payment provider and bank; our usual estimate is 5–10 business days after processing, unless a mandatory deadline requires otherwise. Where the original method cannot receive a refund, support will discuss an appropriate permitted alternative.
5. Whop payments and disputes
Contact Hostbas for product, delivery and service issues. For a Whop payment-processing issue, you can also contact Whop using its Buyer Terms and support channels. Nothing here prevents a lawful bank or card dispute, or overrides a refund or reversal required by the provider. Please tell us if the same payment is already being refunded or disputed so it can be reconciled correctly.
A confirmed refund or payment reversal may end the corresponding paid access, subject to the applicable order and law. It does not remove unrelated purchases or valid earlier account rights.
